Bird’s Eye View

Course Content Outline


This outline describes Bird’s Eye View learning materials that author Sue Robins has prepared for health educators. These health education lesson plans are available free of charge to educators and learners from any health care or academic organization. 

Quick links to modules and lesson plans:

The content covers themes from the Bird’s Eye View book including:

  • compassion,

  • storytelling,

  • patient and family centred care,

  • patient experience,

  • patient feedback,

  • disclosing diagnosis,

  • caregiving,

  • intellectual disability,

  • cancer, health advocacy,

  • staff well-being, and

  • humanity in health care. 

Note: Most of these Lesson Plans do not require a full reading of the Bird's Eye View book. For those that do, the book can be purchased from Amazon or by ordering through your local bookstore (ISBN: 978-1999156015).


Bird’s Eye View Module 1

Compassion in Health Care


Module 1 contains four separate Lesson Plans about the theme of compassion in health care.  


Lesson Plan 1: About Dr. Darwish
Released May 19, 2020

Goal: Understand how simple kindnesses are important to patients and families – and how demonstrating compassion often doesn’t take more of a clinician’s time.


  • Listen to the author read the Bird’s Eye View chapter About Dr. Darwish

  • Discuss a set of reflective questions

  • Commit to a take-away action

  • Review supplemental readings from author-curated sources

Pre-requisite:  None


Lesson Plan 2: Bird’s Eye View Book Discussion Guide
Released: May 24, 2020

This Lesson Plan is a Discussion Guide written by the Pediatric Nurse Practitioner Students in the Doctor of Nursing Practice Program at the University of Minnesota. 


  • Watch the video introduction from author Sue Robins.

  • Write or have a conversation about the ten Discussion Questions.

Pre-requisite: A full reading of the Bird’s Eye View book is best, or choose specific questions and read only the associated chapters instead.


Lesson Plan 3:  Let Me Know That You Are Human Too
Release Date: May 27, 2020

A series of short videos by Sue Robins, who shares personal stories about experiencing tender care in health care settings.  


  • Watch the 4 one-minute videos.

  • Have a conversation about one reflective question per video.

  • Write or video record your own short story about a time you experienced gentle care in a health care setting.

Pre-requisite:  None


Lesson Plan 4: All the Warm Blankets
Release Date: June 10, 2020

This is a video presentation about the power of kindness to heal patients in health care, narrated by Sue Robins.


  • Watch the 25 minute presentation All the Warm Blankets. 

  • Stop at the Reflective Practice questions embedded in the talk to pause and have a conversation or write an answer to the question.

Pre-requisite:  None

Bird’s Eye View Module 2
The Nuts and Bolts of Patient Centred Care

This second module from Bird's Eye View is about the basics of Patient Centred Care.  It is suitable for hospital orientation sessions or educators teaching first year health faculty students.

Lesson Plan 1: Patient Centred or Not?
Release Date:  July 8, 2020

This lesson plan includes real-life patient scenarios to read and discuss.


  • Read the eight short patient scenarios.

  • Decide if the scenario is patient centred or not.  

  • If it is not patient centred, contemplate what actions need to be taken to transform this scenario into a patient centred one.


Pre-requisite:  None

Lesson Plan 2: K.I.D.S.: A way to demonstrate respect
Released:  July 15, 2020
This lesson plan is about K.I.D.S., four easy steps to take to demonstrate respect. 
Bonus content:  A video featuring my actor son Aaron Waddingham.
  1. Read the essay Explaining K.I.D.S.: Four easy steps to demonstrate respect by Sue Robins.

  2. Watch the video starring Aaron Waddingham about the acronym K.I.D.S.

  3. Check out the Supplemental Reading.

  4. Discuss as a group, or write your thoughts down, about how each of the steps in the K.I.D.S. acronym demonstrates respect to patients. What are some of the barriers to use K.I.D.S.? Consider the benefits to you to use K.I.D.S. in your own practice.

Pre-requisite:  None

Lesson Plan 3: The Bedrock of Health Care
Release Date:  July 27, 2020

This lesson plan will review the four basic elements of patient centred care and guide students to share their own stories about respect, dignity, information sharing and collaboration in their own lives. 

Lesson Plan 4: The Great Debate - Patient Centred Care v. Relationship Centred Care
Release Date:  early August 2020
More Modules and Lesson Plans to follow in the coming months, including:
Bird’s Eye View Module 3
Stories Matter: Patient and
Health Professional Storytelling
To be released August 2020
Bird’s Eye View Module 4
Let's Talk about Disability:
There's No Such Thing As A Perfect Child:
To be released Fall 2020

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